Chapter 2

Management Response Management involves various activities, supervision, making decisions, initiating goals, and working towards achieving such goalsand increasing productivity in an organization. The main aim of the management is to attain Total Quality Management (TQM). As such, W Edwards Deming an American statistician came up with 14 points for management to address variations in Total Quality Management (Cohen Web). This paper will draw my response to two of Deming points in relation to my personal experience.
Keep your long run purpose always in mind. Be constant focusing on your purpose (Cohen Web). Sticking to the goals is one of the fundamental aspects of success. Indeed, we live and work for a purpose of achieving our targets. As such, keeping ones focus is a responsibility that should remain supreme. For example, I had always wanted to score top grades in my studies though initially I was not good in classwork and discussions. I faced many challenges including financial constraints, low self-esteem, difficulties in learning, peer pressure, and lack of moral support. However, I kept the focus by initiating personal engagements with my tutors, visiting the library, increasing my input in discussions, and attending all lectures. I made a personal commitment to take my studies seriously with an aim of attaining high marks. As a result, my grades are now on an upward trend. Most importantly, I had to maintain consistency in my quest to attain my targets. Therefore, I made my commitment in education a norm and habit that I followed at all times. Had I not being constant, I would have fallen out and would hence not achieve my purpose. There are benefits of using this point in that it teaches me on the need to establish a target and work towards it. Having a purpose in life allows one to concentrate their efforts to something of interest to them and hence high chances of success. Additionally, the point teaches me on the need to observe consistency in seeking to achieve one’s goals. Indeed, without consistency, ones concentration on the set goals would vary thus affecting the probability of succeeding. Furthermore, one cannot claim to have focused when he is doing his things haphazardly with no uniformity. Actually, the use of this point helps in understanding that consistency leads to the adoption of a code of conduct and a code of ethics that facilitate the realization of goals, minimizes mistakes and variations. In fact, it is focus to the set goals and consistency in working towards them that ensures Total Quality Management.
The other point is building quality into your products and measure quality using statistical tools. Devote more time to reducing variation in your output rather than inspecting your output for defects (Cohen Web). This is quite relevant because it reduces variations and creates an identity of ones products. Indeed, prevention of a variation is less expensive than addressing a default after occurrence. This point is beneficial in that it allows one to ensure that he produces high quality products consistently to gain a competitive advantage. More so, using the statistical tools to measure quality is more significant as these tools are more accurate, certain, and therefore reflect the true level of quality of a product. The knowledge on the need to take time in preventing and reducing defects or variations is important as this guarantees production of goods with the same quality. Personally, I have had this experience in school where I had to do various projects. As such, I had to ensure that I do enough and relevant research to ensure a better project articulation. I use statistical data and tools to access the quality of my work before presentation. This ensures no variations from good quality work as I ensure objectivity, no grammar errors, no plagiarism, and better articulation of points. Indeed, this ensures Total Quality Management of my work as I seek for success.
Works Cited
Cohen, Phil. Demings 14 points. Web 21, September 2012.