00 per call if in_region and during_hours and connect_duration; 1 min 30 sec. 00 per call if connect_duration; 2 min and during_hours.
Purpose:The purpose of this dissertation is to dredge out the factors that affect the motivation of the employees working in call centres and to contribute to research in the area of motivation among call centre employees. Benefits of the study:This study will be of great benefit as it responds to >>>
The main objective that focus on this report is to analysis the "employee perspective issues" that are mainly concerning and involving the employees who are contribute to the poor services quality of the Tengo Ltd. Using organizational theories and analyzing the employee's attitude to justify the information that they provides >>>
With the addition in communications engineering, administration have found the location of the call Centre has no impact on the effectivity of the service. After some consideration it has decided that the attack will be the most successful if the call Centre is run by the directors it presently employs >>>