Essay, 4 pages (950 words)

Free essay on continuous improvement

1. Discuss organization change and the impact of change on the organisation if not properly planned. Explain what can be done to minimize any resistance to change. Factor in:

Leadership style

Organizations need to constantly change from time to time. In terms of leaderships, organizations heavily adopt aristocratic leaderships where instructions come from one source, have a democratic approach where superiors allow instructions to come from their subordinates from time to time or mix both styles where they out rightly control decision making but allow some form of input from others.

Poor management

Is caused by lack of professional skills by individuals given the task of guiding a business to new heights, poor management can be attributed to an organization lacking to carry out personnel appraisal as frequent and believing that everyone is professionally fit in their work.

Reason for conflict

Poor management has adverse effects, in some instances it leads to complete collapse of businesses, conflicts in the work place caused by roles conflicting and in general lack of skilled manpower in an institution. Constant change in management through appropriate promotions, proper training of staff so as to keep their skills up to date should be aimed at reducing cases of conflict in an institution. Clear definition of roles that everyone is supposed to play, should be done as frequent so as to make everyone useful to the institution.
Clearly informing people of change, prepares them psychologically to keep undertaking new skills and to supplement and develop the ones they already have. They look at education and enhancement of personal skills as a way of making themselves more useful and helps improve the relationships. Constant updating of the work ethics and codes of conduct should occur so as to ensure proper relations as well as clearly define the roles of each and every individual. Change also increases the competence capabilities of individuals as well that of the institution in general. Promotion of quality skills retains the quality of labor and clearly motivates persons to want to possess a higher level job in the institution. It’s the role of the leadership to ensure the making of decisions that promote harmony in the institution as well as reduce human conflict.
All these require the proper flow of information within the organization as well as outside. This will necessitate the organization’s leadership to consider the free flow of communication between the organization and its competitors.

a. Internally

This involves the transmission of information from one part of the organization to the other. This happens when information flows from one client machine to another within the organization’s intranet. For instance, the flow of instructions from the managers to the other employees will lead to better execution and enhance the profitability of the organization (Griffin, 2006).

b. Externally

This will involve the sharing of information between the organization and other organizations.
Efficient sharing of information between the organization and other organizations makes it capable for the organization to know its competitors. In order to protect the organization’s integrity, the organization may need to put in place policies for exchange of information.

3. Choose an information/knowledge management system and: Describe type of raw data that you will need for the system what forms you may need for the system Design one input form, including instructions for filling them in.

For the successful implementation of an information/ knowledge management system, objects that will serve to collect the data for analysis are required. They will play a fundamental role in ensuring the success f the system. The system will require to be fed with raw data from which an analysis is made for decisions that are decisive to the organization to be made. The type of data that this system can take include numerical data such as the salary of the employees, there will also be the alphanumerical data that will include such data as the employee names, codes as well as their birthday dates.
The following form is used to collect the employee information and can be used to track the employees within the organization as well as create a report on the same (Jennings, 2001).

Using information/knowledge management systems to reach performance objectives. How can an information/knowledge management system help with the following performance objectives? Include a description of how they would be measured.

1. Reducing customer complaints:

Gives clients a platform to specify their needs. They also allow the clients to access the information they need and thus help in understanding what a company has to offer.

2. Establish efficient inventory control:

  • Reduces cases of double entry.
  • Offers fast retrieval.
  • Information is easily kept up to date.

3. Improve speed of invoicing to customers.

It is faster than manual means. It also allows the keeping of duplicates and backups that may be useful to solve customer conflicts.

4. Improve cross-selling opportunities.

Information systems allow different store to share information. They enable each point to know what the other has. What is sold from one point cannot be sold by another.

5. Decrease production time.

Information systems provide fast knowledge of what a business has. They may also automatically offer fast invoicing.

These can be measures using Key Performance indicators which will be able to show the level of success attained by the organization. First, the percentage of revenue achieved by the company from its customers can serve as a potential indicator. Additionally, the rate at which customers associate with the organization’s products can also be used as a measure of the performance of the organization. The number of customers who prefer the product of the organization in comparison to competitor products can also serve as a measure of the organization’s success.


Griffin, R. W. (2006). Principles of Management: Houghton Mifflin Harcourt Publishing Company.
Jennings, R. (2001). Special Edition Using Microsoft Access 2002: Que.
Matheson, D., & Matheson, J. E. (1997). The Smart Organization: Creating Value Through Strategic R&D: Harvard Business School Press.

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